GOT A QUESTION?
Here to help you in planning your stay with us at the Holiday Inn Express Stevenage hotel are some answers to most frequently asked questions. If you do not see what you need to know here, just contact us!
Car parking is available at the nearby Matalan Car Park which is just 250 ft away. Visit our Parking page for full details.
There are a very limited number of car parking spaces available onsite and these are strictly reserved for guests with special needs.
We can advise you on local car hire arrangements
We provide a dry cleaning service – tariffs are displayed in the rooms
The hotel is fully non-smoking. There is a designated smoking area outside the Hotel.
We accept payment in Sterling only.
Please note: For guests paying in cash, we require valid photo ID and a £100 deposit, payable upon check-in.
MEDICAL AND DENTAL
24 local doctor/medical service available nearby. Dentist within 1 mile.
Pets are not permitted. Guide dogs are welcome at the hotel, by prior arrangement.
We have 6 accessible rooms at our Stevenage hotel. The hotel has an accessible front door at entrance and a lift to the upper floors. The lounge, bar and breakfast areas are all wheelchair accessible.
We can cater for special dietary requirement, but advance notice is appreciated. Vegetarian options are available at all times in our lounge and restaurant
CHILDREN AND FAMILIES
Children of all ages are welcome. A number of family rooms are available which sleep a maximum of 2 adults and 2 children under 12.
All quoted prices are inclusive of VAT at the ruling rate. There is no service charge. Gratuities are at the customers' discretion. Breakfast buffet included per person and free Wi-Fi for all guests.
CHECK IN AND OUT
Check in time – 14.00
Check out time - 11.00
CREDIT AND DEBIT CARDS
We accept the following: Visa, Mastercard, Carte Blanche, American Express, Diners Club, Maestro, Solo and JCB
We can help you plan visits to local attractions, nature and heritage trails, fun fairs, guided walks and a host of outdoor activities.
Valuables can be stored in individual safes at reception.
We can assist with fax and photocopying facilities via our front desk. Wi-Fi Internet access is available in all of our bedrooms and public areas.
Got a question? Give our helpful team a call.